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We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Position Title: TDS Operations Analyst, Client Enablement

Level: L07

Global Operations & Business Services Overview:

The Global Operations and Business Services team is a diverse and dynamic group of 850+ people delivering continued business success through leadership, collaboration, innovation and forward-thinking. We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities. Within our core values, we champion a culture of diversity, inclusion and community support/giving.

Department Overview:

Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that truly "thinks customer". The Client Enablement team is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and leverages data in a transformation manner while raising standards in data management through technology, governance, and processes that deliver sustainable results. We are a diverse and talented team that provides an integral core function to the business and your role is a key part of our success. By understanding the needs of our business partners, our purpose is to deliver complete and accurate data integrity. Our team lives on TD's Shared Commitments; we execute with speed and impact, innovate with purpose, act like an owner, think like a customer and develop our colleagues.

Job Description:

We are seeking a driven and analytical team member. In this role, you will play a pivotal part in supporting the bank's strategic mandate by ensuring the integrity and efficiency of our trading, settlement, and credit risk operations. As a key data owner for several business-as-usual processes, you will be responsible for maintaining critical data flows, validating information, and supporting seamless operational execution across multiple teams.

Are you a professional who has a passion for data and can work collaboratively in a dynamic and evolving work environment? Do you want to build the foundation to a successful career while being part of the better bank? If so, a career at TDS Client Enablement may be the right fit for you.

In this role, you will:

• Enable clients in TD Securities book of record systems to facilitate trading and settlement. Own and manage business as usual processes associated with these systems, ensuring accuracy and alignment with operational needs of the business.
• Act as an SME for Client Static and SSI Data across multiple TDS Platforms, establishing a deep understanding of end to end product set up
• Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting.
• Understand and maintain automated solutions and bulk data setup capabilities that are utilized to meet the growing demands of the business and perform critical data integrity checks across systems. Analyze and resolve exceptions from various reconciliation processes and automations.
• Achieve an exceptional standard of error free processing by ensuring accurate inputting of data to mitigate risk to TD (e.g., reputational, financial, regulatory, operational risk)
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Collaborate with internal stakeholders, including senior leadership and Sales and Trading to review trade settlements, client reporting, and compliance activities and challenges. Act as a first line of support for the team with Audit and Risk Review activities.
• Play a key role in identifying and resolving operational risks through careful data analysis and proactive troubleshooting.
• Continuously identify and implement improvements in existing processes to drive efficiency and effectiveness within the operations function.
• Act as a lead for testing, verification, and implementation of system updates and enhancements to ensure alignment with the Bank’s operational strategy.
• Undertake project tasks as required and ensuring project deadlines are met.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness.
• Demonstrate TD Framework and shared commitments in daily activities.

Skills and Qualifications:

• University or college degree or relevant experience
• Ability to connect day-to-day operational activities with broader business objectives.
• High accuracy in managing data and executing daily and repetitive operational tasks, ensuring operational excellence.
• Ability to clearly articulate issues and solutions with internal stakeholders, fostering collaboration across departments.
• Foundational knowledge of Capital Markets operations and how various data points flow through interconnected systems is an asset
• A self-starter with a proactive approach to learning and driving improvements, eager to contribute to broader strategic goals
• Proficiency in data management tools (e.g., Excel, SQL), with a strong capacity to analyze data, identify trends, and highlight discrepancies is an asset
• Familiarity with robotic process automation (RPA) such as UI Path and Alteryx, and an ability to assist in system testing and data reconciliation processes is preferred.
• Experience or understanding of operational risk and process improvement initiatives are an asset.
• Demonstrate strong organizational, planning and time management skills.
• Ability to deliver legendary service while adhering to strict deadlines in a fast-paced work environment.
• Prior client setup and SSI knowledge is an asset

Who We Are

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.