• Work in a flexible environment built on trust and ownership
• Be part of a lively culture where people genuinely enjoy the work
• Ongoing Training and Career Development Opportunities

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.

Who are we looking for?

We’re looking for a Cloud Operations Specialist to join AC3 in a hands-on technical role supporting customer environments across Windows, Linux and AWS cloud platforms. You’ll help keep critical systems stable, secure and performing well, while proactively managing issues, reducing risk and supporting continuous improvement across customer and AC3 environments.

AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply.

What you’ll do?

• Manage, maintain and improve Wintel systems and application services
• Monitor the performance, availability and reliability of key services
• Leverage automation tools to streamline updates, apply patches, and enhance system performance, ensuring security compliance.
• Implement and maintain Windows operating systems, hypervisors and apps
• Support AWS workloads, services and related operational requirements
• Contribute to customer and AC3 project activity as required
• Work collaboratively with internal teams to deliver reliable service outcomes

What we'd love to see?

• 5+ years’ experience in Systems Administration or Infrastructure Engineering
• MSP, integrator or multi-customer environment experience
• Strong Windows Server deployment, upgrade and support experience
• Experience across Exchange, M365, Entra ID, Active Directory and DFS
• Solid troubleshooting capability across systems, apps and infrastructure

A plus if you have..

• Experience with AWS services such as EC2, VPC, IAM, S3 or CloudWatch
• Exposure to AWS-hosted Windows workloads or hybrid cloud environments
• Experience with public cloud platforms, ideally AWS
• Relevant Microsoft, AWS or infrastructure certifications

Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application.

Benefits

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment, and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Structured career development plans that help about 45 AC3ers progress into new opportunities every year.
• $100,000 - $130,000 + Superannuation + Bonus + Allowances + Generous on-call rates
• Convenient CBD location with modern offices.