2 phone interviews, if you impress you will be invited to training where a more in depth background check will be done...they will go very in-depth into your financial and work history, so be prepared to answer all questions truthfully. Pass that and complete the training, and they will offer you a position-giving you about a month to get acclimated to the call floor.

The interview is easy. You can stutter a lil bit but maybe it will depends on the interviewer. There is an assessment, the usual versant. you can retake it if you fail