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      iCIMS

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      iCIMS interviewsiCIMS Customer Support Associate interviewsiCIMS interview


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      Customer Support Associate Interview

      1 Nov 2019
      Anonymous interview candidate
      New Brunswick, NJ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at iCIMS (New Brunswick, NJ)

      Interview

      My process began with a recruiter and then the initial phone interview which got postponed over 3 times (over process of weeks) and I was told I would receive an email with information for the in-house interview. My in-house interview was also postponed. When I finally went in for the interview, apparently, they never actually had me scheduled and didn't know who I was (maybe due to the postponing). I had someone call my recruiter, and I called as well no luck. Finally got in touch and then had the interview with multiple people rotating in and out. The interview was great and very comfortable. I could tell it really is an amazing company but I was extremely let down by my recruiter.

      Interview questions [4]

      Question 1

      Where do you see yourself in 5 years?
      Answer question

      Question 2

      When is a good example of a time you had to take charge of a situation or upset customer? And how did you confront it?
      Answer question

      Question 3

      What makes you think you're a good fit for this job?
      Answer question

      Question 4

      What is something you really need to improve on?
      Answer question