Customer Experience Manager Interview Questions

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Customer Experience Manager interview questions shared by candidates

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Reign Management (NJ)
Account Manager - Hospitality Experience was asked...16 August 2018

Can you work late hours?

2 Answers

Yes.

You are expected to work +12 hours a day 5-6 days a week

ReedHein & Associates

Tell me about your work history.

1 Answers

Basic overview of what you've done in the past.

Goldbely

The interview was mainly focused on my ability to coach team leads. I was asked to provide several examples of difficult employee management situations and how I handled it.

1 Answers

I was honest about two difficult employee situations, one with an employee who said they wanted to move into management but did not complete the training options I provided to help them get up to speed on a technical level. Another was with an employee who suddenly started showing up late and leaving early with weird excuses. In the latter situation I found out she was having childcare issues that she was scared to talk about due to losing a job over it at another company. We were able to work around it until she found reliable care for her child and her productivity improved after opening up about this challenge. She has since gone onto have great career growth while balancing motherhood which made me really happy! Less

Ōmcare

What attracted me to the role?

1 Answers

I researched the company and was compelled by the products and growth opportunities in the marketplace. Less

Brussels Airlines

Expliquer votre parcours et pourquoi vous proposez votre candidature

1 Answers

Avec une présentation de ma carrière

Better

How often do you coach members of your team?

1 Answers

I answered that I coach once a week and was told that was incorrect and should be coaching daily. This seems like there is a gap in training if your team members need daily coaching sessions. Less

Club Quarters

How do you set yourself apart from the next person?

1 Answers

I'm a driven solution seeker that uses logic over emotion

CA Technologies

Nothing very surprising, standard interviewing techniques.

1 Answers

Can I ask what question they asked you? What kind of interview technique do you recommend? Less

Air Canada

situational customer service questions

1 Answers

You’re not alone my dear AC did the same to me I have been interviewed by someone that very unprofessional from Quebec for phone interview I was barely hearing her she looks like she just woke up when I asked her to repeat the question s since I cannot hear she got mad... the worst company ever Less

William Hill

How would you respond to difficult customer and complaints

1 Answers

Listen Observe Apologise for inconvenience Offer resolution Alternative offer Control conversation Raise it if out of my jurisdiction Thank customer Less

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