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      Zen Planner

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      Customer Advocate Interview

      29 Feb 2020
      Anonymous employee
      Highlands Ranch, CO

      Other Customer Advocate interview reviews for Zen Planner

      Customer Advocate Interview

      26 Sept 2019
      Anonymous employee
      Highlands Ranch, CO
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Zen Planner (Highlands Ranch, CO) in Feb 2020

      Interview

      First there was an Online interview with video questions and an online cognitive assessment. Following that, there was a phone screening with a recruiter who then set up an in person interview with multiple team members - the leadership team and director. Following the interview and offer, I submitted my information for a background check through ESS. I was then passed to HR who started my onboarding process. It was all very organized and efficient

      Interview questions [1]

      Question 1

      What do you think the most challenging part of this role will be?
      Answer question
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Zen Planner (Highlands Ranch, CO) in Sept 2019

      Interview

      There was a 20 minute phone call, followed by a 45 minute remote interview where you recorded your answers and submitted them, then a team in person interview where I met the Customer advocate managers and they each asked me different questions round table style.

      Interview questions [1]

      Question 1

      How do you keep yourself organized?
      Answer question

      Customer Advocate Interview

      16 Aug 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Zen Planner

      Interview

      The interview process was complex but unique. I met with 4 people throughout the day, and also had to complete a personality test as well as an explanation test. I interviewed separately with 3 people, and shadowed a current Customer Advocate employee. Additionally a tour of the office was completed.

      Interview questions [2]

      Question 1

      What are you most nervous and excited about in this position?
      Answer question

      Question 2

      Describe a time in which you had to provide great customer service skills?
      Answer question