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      Technical Support Specialist Interview

      28 Feb 2025
      Anonymous interview candidate
      Boston, MA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Xplor Technologies (Boston, MA) in Feb 2025

      Interview

      The interview process was overall easy but definitely at times felt very unprofessional which gave me the feeling like they had alot of issues and potentially had a high turn over rate. Everything was good until their assessment portion, as I was trying to handle the assessment all the links were broken and I kept having issues with submitting the work. Finally was able to get ahold of the recruiter who was able to get ahold of the manager who kept saying she fixed the link but after another hour of me wasting my time she finally admitted that they couldn't fix the link and I could just put "disabled" as my answer. No apologies made no attempts to better the situation, mind you this is the Technical Manager and if they can't navigate their technical guide that just screams a poor skillset

      Interview questions [1]

      Question 1

      Name a time where you had a difficult customer interaction?
      Answer question
      avatar
      Xplor Technologies response
      1y
      Hi there! This is Stefan from our TA team. Thank you for sharing your recent interview experience. I'm sorry to hear that the interview process did not go smoothly and that you faced technical issues during the assessment. I understand it's a little too late now, but we'd still like to apologize because it really isn't the candidate experience we ever want to provide. I promise to address these issues with our hiring team to make sure it won't happen again in the future. Once again, we appreciate your time and feedback and wish you the best in your job search. Kind regards, Stefan Welack Global Talent Acquisition Enablement Lead