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      Wise

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      Customer Support Agent Interview

      30 Jul 2024
      Anonymous interview candidate
      No offer
      Positive experience

      Other Customer Support Agent interview reviews for Wise

      Customer Support Agent Interview

      18 Oct 2021
      Anonymous employee
      Tampa, FL
      Accepted offer
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Wise in Dec 2023

      Interview

      The interview process is quite intense as you will have to record yourself to a series of 6 or more questions and you have some time to prepare in between each question. The questions start with something personal and then proceed to the professional questions.

      Interview questions [1]

      Question 1

      Describe a time when you were given a negative feedback at work and how did you react
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise (Tampa, FL) in Apr 2020

      Interview

      There are a couple of interviews and they want to learn about you and see if you are a good fit for the company. They are more like informal conversations. It's always good to answer questions as well so you show interest. Also, study the company, its mission and culture.

      Interview questions [1]

      Question 1

      Situational questions. Think about different types of examples and use STAR method to prepare yourself for the interview. S = Situation (The example for the question) / T= Task (What did you have to accomplish?)/ A= Action (What and how did you do it or solve the problem?)/ R = Result (What was the outcome? What did you learn from it?) Questions are about customer service experience, such as how to deal with a difficult customer to scenarios of working on a team or giving and receiving feedback.
      Answer question
      2

      Customer Support Agent Interview

      25 Sept 2019
      Anonymous employee
      Budapest
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise (Budapest)

      Interview

      Test - Interview face to face - last online video interview Very kind people, lots of fun. I agree that this style might not be for everyone, but I really enjoyed the unexpected questions and felt like they actually wanted to get to know me.

      Interview questions [1]

      Question 1

      Who are you most proud of in your life?
      Answer question
      1