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      WellSpan Health

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      Contact Center Specialist Interview

      28 Sept 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at WellSpan Health in Sept 2017

      Interview

      I applied online. Received a phone call to schedule a phone screening. We scheduled it for the next morning. I called the manager for the phone interview and she asked similar questions the other managers had asked. She also asked if I had already had a phone screen and when I replied yes she started to talk more about the position. She asked when I would be available to come for an in person interview and we scheduled it for the following Monday. I went to the in person interview and talked with the manager. She explained the position in more detail and had me shadow one of their employees to see how I would like it. I enjoyed the experience and after it was over she said I would hear back in a week or so. I was called 2 days later and offered the position which I happily accepted.

      Interview questions [5]

      Question 1

      what is your weakness?
      Answer question

      Question 2

      What makes you stand out that we should hire you for this position?
      Answer question

      Question 3

      What would you do in a situation where your coworker is not pulling their weight?
      Answer question

      Question 4

      Give an example of a situation where a customer was not happy and how you handled it?
      Answer question

      Question 5

      Are you comfortable with computer software and using a phone with no in person contact all day?
      Answer question
      1