I applied online. The process took 4 weeks. I interviewed at Webster Bank (New Haven, CT) in Dec 2021
Interview
3 interviews, phone screen, an hour zoom interview then another Human Resource interview. Overall interviews were with nice people. The usual questions, weakness, strengths, goals. When they offer you a position you must complete a drug test and background check in 48 hours.
Interview questions [1]
Question 1
Explain a time when you had an angry customer and what did I do.
I applied online. The process took 3 weeks. I interviewed at Webster Bank (Dallas, TX) in Aug 2022
Interview
The interviewer was very nice and patient. Asked questions about my experience in Customer service. It was a remote job, so she also asked if I'm proficient with Microsoft, excel, and outlook.
First you are contacted by a staffing agency then you go through assessments, then you fill out a 15 question questionnaire then you are called for an interview with the head of the call center office.
Interview questions [1]
Question 1
they gave a scenario looking for how you would turn it into a sales opportunity?
