Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      WebPros

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: WebPros reviews | WebPros jobs | WebPros salaries | WebPros benefits
      WebPros interviewsWebPros Support Engineer interviewsWebPros interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Support Engineer Interview

      24 Feb 2022
      Anonymous employee
      San Jose, San Jose
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 days. I interviewed at WebPros (San Jose, San Jose) in Feb 2022

      Interview

      Note that this is the same interview process for Junior, Middle, and Senior positions. They will choose based on your performance. The bar is fairly low for the Junior and Middle positions. Basic Linux knowledge in the technical aspect is enough; they expect training to teach you what you need. I got the Middle position. Check out the questions for more details. The process is 100% remote. There are 2 stages (considering I didn't apply, but was referred instead). After the first interview, two days passed before the second one, and 2 days after that they sent the offer. Stage one is with your direct manager once you're in the company (Team Lead); it takes 1 hour and is the most important one. He'll decide if they want you or not during this call. The first 30 minutes were spent telling me about the company, hiring model (contractor), working at Plesk (training, workflow, and promotions). Next 10 saw a quick overview of my work experience and resume, along with a few work and customer service related questions. Finally, specific technical questions about Linux administration, and yes or no questions to see if you know specific technologies. Stage two took a little under 30 minutes, and is with 2 people; the Director and the VP of Support. This call is a formality, and will only be offered if they already know they want you in the company. They can stop the recruitment process if they see a red flag at this point; otherwise, you're good to go. They are general HR and customer service questions, nothing technical.

      Interview questions [13]

      Question 1

      Why are you leaving your current company?
      1 Answer

      Question 2

      What are 2 or 3 of your biggest achievements that you are proud of?
      1 Answer

      Question 3

      Tell me in detail about one case where you handled a very angry customer.
      1 Answer

      Question 4

      How do you check free drive space on Linux (and what options do you use?)
      1 Answer

      Question 5

      How do you check open ports in a server?
      1 Answer

      Question 6

      What is DNS? I failed this one.
      1 Answer

      Question 7

      How do you use the find command?
      1 Answer

      Question 8

      How do you learn more about something on a server? (no internet, no phone, just the server).
      1 Answer

      Question 9

      What do you do if a server is completely unresponsive? (so much you can't even look at logs)
      1 Answer

      Question 10

      Have you troubleshot a mail server, and how?
      1 Answer

      Question 11

      What do you know about MySQL?
      1 Answer

      Question 12

      Do you know anything about Windows Server?
      Answer question

      Question 13

      For stage two: Tell us about yourself, and what's a recent project you're proud of?
      1 Answer
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Amazon
      3.7★Compensation and benefits
      avatar
      Google
      4.5★Compensation and benefits
      avatar
      Booking.com
      4.2★Compensation and benefits
      avatar
      Bitpanda
      3.8★Compensation and benefits