Tell me about yourself.
Why do you want to work as a customer service representative?
What do you know about our company?
What does excellent customer service mean to you?
Why should we hire you for this role?
How would you handle an angry or frustrated customer?
Can you describe a time when you went above and beyond for a customer?
What would you do if a customer had a problem you couldn’t solve?
How do you handle high-pressure situations and multiple customers at once?
If a customer was unhappy with a product or service, how would you assist them?
Interview questions [1]
Question 1
Why do you want to work as a customer service representative?
There was only one interview required after filling out the online form. I spoke with the store owner/manager and heard back quickly. A drug test is the next and final step.
Interview questions [1]
Question 1
Asked questions about communication, examples of challenges.
It was very easy and laid back, I still dressed the part but the location mostly hired young adults and high schoolers anyways, so the bar was not super high to begin with.
It was simple and easy. The store manager promptly followed up with me and scheduled an interview that consisted of normal interview questions. I then moved into the onboarding process.
