I applied online. The process took 1 week. I interviewed at Waitrose (London, England)
Interview
Pretty straightforward, based on customer service and Waitrose ethos. Easy to revise for and wasn't too challenging. Took place at the branch I applied for, managed to get a tour of the building whilst there which was good too.
Interview questions [1]
Question 1
What is the maximum an item can be left unrefrigerated?
It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios
Interview questions [1]
Question 1
How would you respond if a customer wanted your opinion on what they should order
Online test multiple choice scenario questions an ranking yourself, then 2nd stage is interview and work in group to solve questions like e.g. what do you do if we don't have a certain product a customer wants
I interviewed at Waitrose (Welwyn Garden City, England)
Interview
Group interview, had several people split into smaller groups which they then asked to collaborate on questions. Seemed important to be communicative, and open to the feedback of others interviewing.
Interview questions [1]
Question 1
What are the importnant aspects to customer care to consider whilst being a JL partner.
