I applied online. The process took 4 weeks. I interviewed at Waitrose (Bath, England)
Interview
Online situation assessment, they want you to emphasize teamwork and service excellence. Had group interview, wanted to know about meals you had prepared and in groups build a structure out of paper.
Interview questions [1]
Question 1
Group Q: What is the best meal you have had?
Independent Q: Tell us about a time you provided excellent customer service?
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?
