The process took 1 day. I interviewed at WLR Automotive Group (Gaithersburg, MD) in Mar 2009
Interview
Requested verification of certifications. Situational interview, asked to speak with manager as if he were customer. Asked of sales experience, vehicle maintinance experience, etc. Verified willingness to work long hours (10+ hour shifts).
Interview questions [1]
Question 1
How would you tell a customer they need additional services on their vehicle?