I applied online. The process took 3 weeks. I interviewed at Vodafone (Stoke-on-Trent, England) in May 2023
Interview
Rather difficult they have a telephone interview beforehand then a face to face interview so overall you need to be really bubbly and talkative and they need to know you can talk to customers and be confident
Interview questions [1]
Question 1
Can you tell me about a time you dealt with a difficult customer and how you handled the situation
I applied online. The process took 3 weeks. I interviewed at Vodafone (Stoke-on-Trent, England) in May 2025
Interview
There are 2 stages,
1 is a 30 minute call with a Friendly recruiter who gives advice in how to complete the next stage.
Between 1 and 2 you have to do an online personality assessment.
Stage 2 is the in person interview.
I was scheduled for an hour but was only there for 38 minutes. You are asked 8 competency questions about Vodafone spirit behaviours and shown around the building.
I heard back after 24 hours of my interviewm
Interview questions [1]
Question 1
Tell me about a time you received exceptional customer service.
