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      Viasat

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      Global Service Desk Engineer Interview

      21 Dec 2023
      Anonymous interview candidate
      Sydney
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Viasat (Sydney)

      Interview

      Terrible interview process. The HR staff is located in Singapore, even though the Inmarsat business and role are located in Sydney, AU, all of which is very unusual. Expect to get calls from Singapore from the HR staff. If you miss a call from them and your phone plan can't call Singapore, then you'll be unable to call back. The interview consisted of a short phone interview with a lady located in Singapore. Then an interview with the managers in their Auburn office in Sydney. And another more technical/lengthy interview in the same office location with the entire team, if you proceed to that stage. I got to the successful offer stage. But the Singaporean HR lady was very rude. Always intrusively asking private questions about my past employment that focused a lot about my salary. During the salary negotiations, she would not even negotiate at all, not even $2000-$5000 more. Even though I told her I received a competing offer from a different company of $88K, she was firm on telling me "the company is only offering $80k + 5-10% Performance Bonus + Super" for this role. I could feel the HR lady was playing a lot of manipulative mind games, through the way she talked to me. I felt her ultimate goal was trying to get me to accept the role for as little renumeration as possible. The HR staff ended up ghosting me when I told them my final offer I'd consider was "$80K-$90K" which was within their range. They were so rude they didn't even offer a counter offer. They just straight up ghosted me. Not even a rejection email. The company Inmarsat is so cheap that they are offering such a little salary for such a specialized role. The company's salary is not competitive at all. Don't expect to negotiate any salary with them. They will just move to the next lower-quality candidate until they find one who is willing to accept the role for a cheaper salary.

      Interview questions [1]

      Question 1

      Explain briefly the 7 Layer Network OSI Model? Briefly explain the difference between the AM/FM radio bands? If you received a call from a customer who is not able to power on their computer, how would you handle it?
      Answer question