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      Verizon

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      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
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      Customer Service Representative Interview

      5 Apr 2022
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Verizon in Feb 2022

      Interview

      This is more about the process. May sure you ask questions. I got hired in February for an April start date. I was told the shift was 11am-8pm CST for training but it would change once I completed training. I was also required to have a speed of 50 mbps for my internet. In March, someone texts me and tells me that my start date will be pushed back 2 weeks because they were just doing the the background check. That took about 2 weeks. I reached out to my recruiter (who was garbage and didn't respond) and then the person who texted me to see if I should look for other opportunities. I pass the background. Great. I fill out the questionnaire they sent over asking about your internet and for you to send a picture of your modem. I go to the hour long info session where they once again mention the internet requirements. Fine because I have 50mpbs. I find out in this session that the training is actually 12-8pn and those are the hours you will more than likely have for the entire time you work there or until you get enough seniority to change. 12 days before I'm to start, someone texts me and asks me to send a picture of the back of my modem. Turns out I have DSL and they require cable or fiber which I can't get because I can only use ATT and they don't offer either of those in my area. So now I need to find a job like yesterday. You'd think that for a communications company they'd be able to communicate.

      Interview questions [1]

      Question 1

      They send over 2 scenarios for you to go over before you interview and if the interviewer believes you're qualified, they will role play.
      Answer question
      1

      Other Customer Service Representative interview reviews for Verizon

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      31 Jan 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

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