Apply online, recruiter contacts you by email to complete online assessment, then contacts you by phone to schedule an interview. They will sometimes interview you on that first call if they're available to do so. Once the phone interview is satisfactory, they will schedule an "assessment" on-site. This assessment includes several sections, and truly takes 45 minutes to an hour to complete. There are typical "I strongly agree/disagree" questions, representative role play simulations, a reading and typing test, listening and typing tests, multitasking test, and visual test (to see how quickly you identify numbers and letters on-screen). They let you know immediately whether you pass or fail the assessment. If passed, they will generally interview you on the spot with a hiring manager.
The hiring manager interview involves situational questions which I'll list below. There is also a role play with the manager for a fake sales call- you choose an electronic device, and they are looking for you to talk about the device, featured, benefits, and any applicable accessories you could sell with it.
I just interviewed today, and no job was offered at the end of the interview. I'm assuming I did not pass the in person interview to their satisfaction, but I won't know for sure until I've been contacted.
