I applied online. The process took 2 weeks. I interviewed at Verizon (Huntsville, AL) in Feb 2011
Interview
Must be in customer service first for 6 months. The questions in the interview were based around your troubleshooting with your customers. Such as explain a time when you had to troubleshoot with someone that was not very tech savy.. etc
Interview questions [1]
Question 1
Tell me about a time that you handled a difficult customer and what was the resolution of that interaction.
Multiple interviews, asking questions about troubleshooting, and working on complex situations walk thru. Also, how to deal with tough situations working with upset clients. Make sure to be ready for how tos with problem solving, and clear solution how tos.
The interview was pretty simple. A lot of basic customer service questions, and a mock customer situation. You are interviewed by a supervisor in the dept you'll be working for
Interview questions [1]
Question 1
Based on the phones on this sheet and the interests the customer told you about, what phone would you recommend to them and why?
I applied in-person. I interviewed at Verizon in Mar 2020
Interview
Typical interview with scripted questions. Where do you want to be in 5 years, Why would you like to work here. Aside from salary what are your expectations for this job. Told several times no chance for advancement.
