I applied online. I interviewed at Verizon (Lincoln, NE) in Dec 2013
Interview
Online test followed by up to 3 interviews. The online test checks for basic customer service skills, balancing customer and business needs, multitasking capabilities. First interview covers basic q&a (why you want to work here, etc). Usually ask what your favorite phone apps are.
(Use this to demonstrate excitement for a product and basic smartphone knowledge). Second interview was behavior based questions and roleplays. Third interview was with a panel, more roleplays.
Interview questions [1]
Question 1
Tell me about a time you had to overcome an obstacle.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
