Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Verizon

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
      Verizon interviewsVerizon Customer Service Representative interviewsVerizon interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      16 Apr 2012
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through university. The process took 2 months. I interviewed at Verizon in Jan 2010

      Interview

      Had an on-campus interview. It was professional and very exciting. Seemed like a great opportunity. The person with whom I interviewed was also excited and personable. They presented a very positive description of the opportunity, and I was excited about the job. Unfortunately, they were not very specific about the job that I was going to have until after I accepted the opportunity. It appeared that they were assigned the duty of interviewing without really having the authority to complete the hiring process. Looking back, I now realize that they appeared to be satisfying a requirement that was assigned to them without really being empowered to place me in a position for future success. Knowing what I know now, I would have never accepted the position without a more definitive commitment from the company.

      Interview questions [2]

      Question 1

      Tell me about your biggest challenge and how did you overcome it?
      1 Answer

      Question 2

      Tell me about your biggest accomplishment and how did that effect the other people involved?
      Answer question

      Other Customer Service Representative interview reviews for Verizon

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      31 Jan 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      T-Mobile
      3.9★Compensation and benefits
      avatar
      Huawei Technologies
      3.6★Compensation and benefits
      avatar
      Nokia
      3.5★Compensation and benefits
      avatar
      A1 Telekom Austria Group
      3.5★Compensation and benefits