I applied online. The process took 3 days. I interviewed at Verizon in Aug 2011
Interview
I received an email with an offer for my first phone interview. I was supposed to send an email confirming that I was still interested in the position. It took forever for me to get scheduled for an interview because I was given the wrong email address and could not get in touch with anyone to get the correct address. During my first phone interview I was asked typical "explain a time when..." questions and also asked to verify my work history. I was then scheduled for a second phone interview. I spoke with someone different during the second interview but was asked the same questions. A few days later I received an email stating that they had found someone else more qualified for the position despite the fact that I had worked for them through a contractor doing the exact job I was applying for.
Interview questions [1]
Question 1
Name a time when you had a customer that was angry and you were unable to resolve there issue.
I applied online. The process took 3 weeks. I interviewed at Verizon (Albuquerque, NM)
Interview
Uses the star method for a portion of the interview process. Also, would present you with two scenarios and role play scenarios. Scenarios would be sent out to you via email prior the interview to practice.
Interview questions [1]
Question 1
Name a time where you went through a difficult situation and what was the outcome.
I applied online. The process took 1+ week. I interviewed at Verizon (Orlando, FL) in Sept 2021
Interview
It was pretty standard. It was virtually done since I applied for a WFH position. The role play process was ok, but definitely different than your standard STAR method process. But other than not it was fine
Interview questions [1]
Question 1
They provided a scenario and I had to role play it out as if I was the agent
I applied online. The process took 5 months. I interviewed at Verizon (Atlanta, GA) in Jun 2021
Interview
The interview was through blue jeans and you’re asked to do two role playing scenarios, on camera. They provide you with the information prior to the interview. It was really fast and I heard something back a week later. The onboarding process was tedious, my start date got pushed back so many times. That’s the only thing that I would say was complicated
Interview questions [1]
Question 1
Why do you want to work for verizon?
What do you plan to do working for the company career wise?