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      Bilingual Customer Support Specialist Interview

      19 Jun 2024
      Anonymous interview candidate
      Ciudad de Mexico
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Venmo (Ciudad de Mexico) in Apr 2023

      Interview

      Te contactan por LinkedIn y te indican que tienen una vacante abierta, la informacion que ofrecen sobre la misma es minima: - 90% level in English comprehension - this includes: speaking, writing, reading. (Inglés es obligatorio para este trabajo.) - Although this role is fully remote, you must live within a 1 hour radius of Mexico City, Mexico. - A minimum 1 year of experience in customer service/call center. No te dan mas info hasta que agendas una llamada con ellos. En la llamada hablan y hablan y te describen cual es la funcion del trabajo (la atencion al cliente para estadounidenses). Te preguntan si tienes experiencia en servicio al cliente y tus actividades actuales, despues de unos 40-45min de charla te dicen que es lo que ofrecen, un salario de $16,000MXP mensuales, mas la posibilidad de un bono del 6% anual. El salario es extremadamente bajo comparado a lo que le ofrecen a un agente de servicio al cliente que trabaja dentro de EU.

      Interview questions [1]

      Question 1

      Te preguntan si tienes experiencia en servicio al cliente y tus actividades actuales
      Answer question