Candidates applying for Client Relationship Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 14 days.
Common stages of the interview process at Vanguard as a Client Relationship Specialist according to 1 Glassdoor interviews include:
Phone interview: 100%
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I applied online. The process took 5 days. I interviewed at Vanguard (Charlotte, NC) in Jul 2015
Interview
I emailed my resume to their HR department because I was interested in the client relationship specialist role. I was emailed fairly quickly to set up a time for a phone interview. They called promptly the time I set up and we talked for nearly 45 minutes. I have really no opinion of the company because I did not get a yes or no answer. Just nothing.
Interview questions [1]
Question 1
What is the difference between and ETF, mutual fund, and IRA.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call