I applied online. The process took 3 weeks. I interviewed at Vanguard (Malvern, PA) in Aug 2015
Interview
Brief HR rep phone interview and then an interview with two area supervisors. The supervisors asked background and situational questions. I was made to feel comfortable and at least one supervisor was conversational.
Interview questions [1]
Question 1
Describe a time you had to deal with an irate customer or client? How did you handle it and what was the result?