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      Tyler Technologies

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      IT Helpdesk Specialist Interview

      7 Oct 2015
      Anonymous interview candidate
      Falmouth, ME
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Tyler Technologies (Falmouth, ME)

      Interview

      One of the strangest interviews I have ever been on. I was called in regards to my resume I submitted by HR. At that point, I had a brief general HR interview about typical fit questions like why are you applying for a position here, why did you leave your previous job, what can you bring to Tyler, etc. I was then told my information would be forwarded to the hiring manager for review. A week later I was contacted by HR again saying they would like to bring me in for an interview with the HR person, technology support supervisor, and the hiring manager. All along I thought this was an interview for an IT helpdesk specialist. Boy was I wrong. At the interview two people were remote, and the technology manager was present. I was then grilled by HR about more fitment questions which are typical. Then the technology supervisor explained the position and come to find out this is a database administrator type job. At this point I'm like wtf because I applied for an IT Helpdesk position. I understood there may be some database involved because of the support of the software they develop but basically I was told that this is more of a database admin/specialist support position and that help desk would be a secondary job to the few people in the office if they had network issues etc. Now I don't mind this, but I sure as heck would not applied if I had known this. My extensive experience was in help desk, I just know enough dba to get myself in trouble. I was then told the job description was wrong on the website and that it was more of a guideline for finding the right person. Really?? Wow. So then I get grilled by the dba manager on stuff that I know about but have not done professionally because you guessed it..I'm an IT helpdesk guy not a dba admin. I felt like a complete idiot. Totally unprofessional and embarrassing. If I wanted to be a database admin I would have applied to be one that is not what I applied for!

      Interview questions [3]

      Question 1

      What is a slash 24 network
      Answer question

      Question 2

      What could you bring to Tyler?
      Answer question

      Question 3

      Name a time you were frustrated with a customer and how did you handle it
      Answer question
      8