Trupanion Retention Specialist Interview Questions

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Retention Specialist Interview

14 Apr 2021

Anonymous employee

Fredericksburg, VA

Other Retention Specialist interview reviews for Trupanion

Retention Specialist Interview

25 Aug 2025

Anonymous employee

Seattle, WA

Accepted offer

Neutral experience

Trupanion interviews Trupanion Retention Specialist interviews Trupanion interview

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Retention Specialist Interview

14 Apr 2021

Anonymous employee

Fredericksburg, VA

Other Retention Specialist interview reviews for Trupanion

Retention Specialist Interview

25 Aug 2025

Anonymous employee

Seattle, WA

Accepted offer

Neutral experience

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Trupanion (Fredericksburg, VA) in Mar 2021

Interview

Took a total of three weeks. One for the application to be processed, one for a phone interview and the last one for a Zoom interview. I first spoke with a recruiter via e-mail then also spoke to that recruiter for a phone interview that lasted a bit over 30 minutes. Then I had a Zoom meeting with the department manager as well as the sales manager that was scheduled for an hour but really only took 30 minutes. I heard back very quickly after both interviews (about 1 business day).

Interview questions [4]

Question 1

Explain why you would like to work for Trupanion.

1 Answer

Question 2

How would you handle a member yelling and cursing at you on a call.

1 Answer

Question 3

Why are you wanting to leave your current position.

1 Answer

Question 4

A member calls wanting to cancel their plan because they would like to just save up the monthly premium instead. How would you educate this member to retain their insurance plan.

1 Answer

Trupanion response

Thank you for sharing your interview experience and helping other folks best prepare for our Retention position! If you have any other insight you would like to share about your interview experience, please email us at recruiting@Trupanion.com to set up some time to chat. Thanks again!

Average interview

Application

I applied online. The process took 2 weeks. I interviewed at Trupanion (Seattle, WA) in Mar 2022

Interview

Initial phone screening , you will receive update emails and clear communication. If you are selected to move forward, there will be a video call with multiple departments and short shadow of current employee. Fairly friendly

Interview questions [1]

Question 1

What is your favorite book

Answer question

Retention Specialist Interview

17 Nov 2021

Anonymous interview candidate

Dallas, TX

No offer

Positive experience

Average interview

Application

I applied online. The process took 2 weeks. I interviewed at Trupanion (Dallas, TX) in Nov 2021

Interview

it was a traditional tell me about yourself start to the interview, and three different " on the job" scenario questions were presented. Otherwise Very cordial, and friendly call from the HQ in Seattle.It's a remote position, and the pay is about $750 per week. The bonus structure explained sounded wonky and not able to hit on a regular basis.

Interview questions [1]

Question 1

3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.

1 Answer

Trupanion response

Thanks for sharing your interview experience! I am glad you enjoyed your conversation with one of our Seattle HQ recruiters! I did want to follow up on the retention bonus structure as we strive to make that bonus attainable on a regular basis. On average, our Retention Specialists are earning $1,500/month in bonuses and top performers are averaging $2,600/month. If you ever have questions about open roles at Trupanion in the future, please feel free to email us at Recruiting@Trupanion.com!