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      Truist

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      Client Care Specialist Interview

      1 Dec 2020
      Anonymous employee
      Greensboro, NC

      Other Client Care Specialist interview reviews for Truist

      Client Care Specialist Interview

      29 Jul 2024
      Anonymous interview candidate
      Arlington, TX
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Truist (Greensboro, NC) in Nov 2020

      Interview

      Great interview, nervous but the supervisor made me feel comfortable. There was a fever screener and security officer to help sign me in while I waited. I received a call the next day after every interview. The final interview was my 4th. Lavetta was very nice (corporate HR manager) should be starting January 2021. Hoping my work hours are t to late after training due to daycare hours most daycares close by 6. Haven’t heard anything yet about a orientation. I’m due for fingerprints this week. Not sure what comes next but will see. Overall the calls and emails have been consistent and I hope I will enjoy working for the company

      Interview questions [1]

      Question 1

      Name a time you had to deal with a upset customer. What was the outcome
      Answer question
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Truist (Arlington, TX) in Jul 2024

      Interview

      Very Unprofessional. I went through interview rounds for 4 different positions and out of the 4 positions I was interviewed for, only 1 recruiter actually provided follow-up feedback after the final round interview (Only after I called the recruiter requesting feedback). The other three positions occurred for roles within the Arlington, TX call center and every recruiter for those roles ghosted me and my number was blocked after I called once for feedback when I was told either Friday or Monday I’d receive feedback and they didn’t follow through on those deadlines. It takes a-lot of effort to not only to prepare for the interview, but having to find a sitter and take my daughter to her sitter then travel to the interview only to be ghosted after. It shows how unprofessional they are and I wouldn’t want to work for a company with this sort of culture.

      Interview questions [1]

      Question 1

      Tell me about a time when….(STAR-based questions) Describe your skills and work history..
      Answer question

      Client Care Specialist Interview

      21 Aug 2020
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Truist (Dallas, TX) in Aug 2020

      Interview

      Phone interview and then in person interview. I was contaced to complete a second intereview. The onboarding process can take a while but shouldnt take longer than a few days

      Interview questions [1]

      Question 1

      Describe a time when you went above and beyond for a customer
      Answer question
      2