First you set up a phone interview which basically consists of the person explaining the job and then asking some basic questions regarding yourself and your work history. I don't think many people fail this, and basically if you get called you'll end up being moved on to the assessment test. The assessment isn't bad at all. As long as you can do basic math, read maps, and can read an insurance policy, you'll do just fine. After the assessment, you will sit down with someone that does property claims. This is the opportunity to ask questions. They will ask about your work history, experience with insurance, etc. This is sort of a pre-interview, so do your best to impress with the questions. After that, you'll sit down before 2 or more people and begin the more formal interview where they will ask a lot of questions based on the star format. The questions aren't hard, however do your best to give good examples. Unfortunately for me, a lot of the questions I actually answered within the first few questions, which sort of left them fumbling to try and figure out more questions to ask (they have a sheet that gives them the questions to ask). Prior to the interview, I was talking with some of the other candidates that were interviewing at the same time, and I learned that one of the guys had some people talking for him. It's to my understanding that he got the job, which really bummed me out because I really wanted the job and had actually done some prior studying for property claims and am working towards getting certified on my own. He had actually told us that he only put in for the job because of the people he knew pushing him to do so, and that he really wasn't even looking to get into insurance prior to that. I know that's how it works sometimes, but it still puts a bad taste in your mouth when you really want something but get passed up for someone who is doing it just because. With that said, I do hope another opportunity arises and that I get the chance to apply again. I think I'd really enjoy working here if given the chance, and there is no doubt I'd be one of the hardest workers that they've ever hired.