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      The Zappos Family

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      Customer Loyalty Representative Interview

      14 Sept 2015
      Anonymous employee
      Las Vegas, NV

      Other Customer Loyalty Representative interview reviews for The Zappos Family

      Customer Loyalty Representative Interview

      13 Sept 2017
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at The Zappos Family (Las Vegas, NV)

      Interview

      The interview process is intense starting with a phone call, then a Skype conversation, 2 computer based tests, which must be taken in person in Las Vegas, and then 2 final in- person interviews.

      Interview questions [1]

      Question 1

      Name a time when you had to think outside the box to find a solution to a problem. What did you do? Did you succeed? If not, what did you learn from the experience?
      Answer question
      Average interview

      Application

      I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Aug 2017

      Interview

      I filled out the Online Application followed by online assessment followed by a virtual interview...a few days later, i was invited for an in person interview conducted by HR and customer loyalty lead

      Interview questions [1]

      Question 1

      Name 2 people you would most want to have lunch with
      1 Answer

      Customer Loyalty Representative Interview

      6 Jan 2016
      Anonymous interview candidate
      Las Vegas, NV
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Jan 2015

      Interview

      The first interview was in a group setting they put us in teams to play interactive games which the hr team observed. Then they have you fill out a questionnaire that states different scenarios of what you would do or how you would respond with difficult customers etc. lastly they bring you in for a speed date style one on one interview with the recruitment team you will have 30-60 secs to answer the questions then you switch seats to the next recruiter. Had final interview that was over 2 hours I work for the government making more money and my interview was less than 15 mins.

      Interview questions [1]

      Question 1

      What zappos core value describes you?
      1 Answer
      1