I applied through a recruiter. I interviewed at TTEC in May 2026
TTEC Customer Service Representative Interview Questions | Glassdoor
Accepted offer
Neutral experience
Average interview
Application
I applied online. I interviewed at TTEC (Edinburg, TX) in Nov 2021
Interview
The application is rather long, it includes watching videos and answering questions online. you then get an interview which is pretty much an onboarding Zoom call. You get to choose your schedule by then. You then have to pick up your equipment. Be ready to do some "role play" during the interview.
Interview questions [1]
Question 1
I am a customer calling and I am very upset, how would you show empathy? (Or something along those lines)
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.
I am a fresher and attended the interview process. The hiring process was well-organized. HR was responsive and guided properly. It is a good opportunity for beginners to start their career.
I applied online. The process took 1 day. I interviewed at TTEC (Galveston, TX) in Feb 2026
Interview
The "interview" process was odd and incredibly unfair. You don't speak to anyone - it's just you answering their questions and video recording yourself, answering questions on their assessments, all while your camera is turned on and they (and warn you) snap photos of you along the way to ensure you aren't cheating or switching tabs.
Interview questions [1]
Question 1
Why would you be a the best candidate for this position?