I applied online. The process took 3 days. I interviewed at TTEC (St. John's, NL) in Jun 2021
Interview
It was quick to hear back from the company after I applied. I had to do a roleplay test where I was pretending to help customers via a chat. Then I was invited to an interactive interview. It was more like a class. The interview was conducted via zoom and had about 30 other interviewees in with me. There was one recruiter. She took attendance first then she mentioned to us about the role, pay, benefits, growth opportunities. Then she had us introduce our selves as she called out names. Then she asked us a few interview questions about our customer service experience and skills we have. She asked us to post our answers into the zoom chat box (she made it private so only she could see the answers). It felt like I was in school but overall it was a good interview. The next day I was sent an offer letter, I accepted, had to perform a background check and now I am waiting for my training date!
Interview questions [1]
Question 1
How many years of customer service experience do you have?
What customer service skills do you have that can help you at ttec?
Do you have an Ethernet cable that can connect to your internet modem into your computer? *This is required to work for them if its a work from home position*.
Other customer service questions that just have to do with you explaining your skills.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.