I applied online. The process took 1 day. I interviewed at TP (Quezon City, National Capital Region) in Oct 2024
Interview
The customer service representative interview process usually involves an initial HR screening, skills and language assessments, a behavioral interview, and a mock call, all designed to evaluate communication skills, problem-solving ability, professionalism, and how well a candidate handles customer concerns.
Other Customer Service Representative interview reviews for TP
The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.
I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.
Interview was quick, had some tech issues but nothing too bad. Questions were direct, and prompted with an AI assistant which felt a little uncanny valley. Overall, process went smoothly but maybe it would be better to just have the questions written and recorded to listen to, rather than the AI assistant video