The process took 4 weeks. I interviewed at TIAA (New York, NY)
Interview
I was able to meet with two managers, and the whole process took about 30 minutes. Very interested in your skills, and background related to service and sales. They encourage you to ask lots of questions, and it's high on integrity
I applied through a recruiter. The process took 2 days. I interviewed at TIAA in Dec 2024
Interview
Had an initial phone call then a skills assessment, I was sent the assessment the evening after the phone call, I was told I had 48 hours to complete. The senior representative was rudely persistent in following up about taking the assessment, and five minutes after completing they had the audacity to email me saying "I was not a fit based on results". I have over four years of call center experience......
about 30 min, not too hard. STAR method questions. Not sure how things went honestly.They said I should hear back in about 2 weeks. We will see how it turns out.
Interview questions [1]
Question 1
Tell me about a time you had to deal with difficult customers
I applied online. I interviewed at TIAA (Charlotte, NC) in Sept 2022
Interview
Great process. It was organized and informative. I gained clarity on any questions I had about the company. The interviewers were great, and I enjoyed the process overall. The only con is that it can take some time to go over each step, so have some patients and apply for multiple positions.