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      Customer Service Officer Interview

      23 Jun 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at TD

      Interview

      I was selected for a skills based test, then I was called for a telephone interview first , then physical interview consisting of a panel of managers. Interview was about 45 minutes long.

      Interview questions [1]

      Question 1

      Tell us a time when you dealt with an irate customer
      Answer question

      Other Customer Service Officer interview reviews for TD

      Customer Service Officer Interview

      15 Jan 2024
      Anonymous interview candidate
      Calgary, AB
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at TD (Calgary, AB) in Feb 2021

      Interview

      Customer-focused with behavioural questions nothing technical or difficult just be confident and show interest. I am still not at 30 words I am just trying to fill in as much as I can now as there is not much more for me to add to this

      Interview questions [1]

      Question 1

      Tell me a time you had to balance two tasks at the same time?
      Answer question

      Customer Service Officer Interview

      2 Jul 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at TD

      Interview

      It takes several steps. First, there was a simulation and a personality test. Then, you received a phone call interview which last about 30mins. After that, there was a video interview with managers. Most of the questions are behaviour questions.

      Interview questions [1]

      Question 1

      Tell me a time when you failed to achieve a goal/
      Answer question