Thank you for taking the time to share your experience. Regarding our in-house lead generation process, this was designed with each agent in mind so that they may focus on finding a policy for clients instead of prospecting new business. We understand that prospective and new agents may not be familiar with our system at first, which is why we offer webinars and other training materials to get new agents started on the right track. We appreciate you taking the time to share any feedback with us. - Darriel Sanders, Community Manager