I applied in-person. The process took 2 weeks. I interviewed at Sunglass Hut (Fort Myers, FL) in May 2011
Interview
Was called to meet with the assistant manger for an interview. She asked questions about my previous experience with customer service, How I would handle different situations, and so on. A week later I had an interview with the Store Manager who explained the vision of the company and what was expected of it's employees.
Interview questions [1]
Question 1
Talk about a time you provided good customer service.
Asked about experience, situational questions (was there ever a time where), if I'm interested in fashion, and register skills. Then the second in person part was role playing approaching a customer, giving advice, and testing a little knowledge about sunglasses like shapes and color theory.
Interview questions [1]
Question 1
Was there ever a time where you had to deal with a difficult customer?
Phone (asked about availability, location & if I wanted full time/part time) then in person. Asked simple scenario questions about how I handled conflict and describe how I would sell stuff.
Interview questions [1]
Question 1
If I could speak any other languages? Can I interact with a diverse group of people?
I applied through an employee referral. I interviewed at Sunglass Hut
Interview
It really depends on your manager as there’s no specific set guidelines. Generally easy questions and basic questions regarding sales. I’ve helped my manager come up with scenarios on top of some easy basic questions.
