was simple process. 1. Recruiter reached out via email to schedule a video interview. 2. Confirmed appointment 3. During video interview they asked questions about customer service skills utilized in previous positions. A. What was a time you went above and beyond the call of duty? B. Explain a time you had to use multiple programs to be able to answer a question or complete a task? C. Describe a time in which you had to follow a step by step protocol. D. Describe a time when an coworker did not follow protocol. How did you handle that situation? E. The interviewer acted as a customer to roll play a situation that happens for inbound sales i e customer calls upset that internet is not working how would you turn it into a sale? It was pretty much run of the mill questions that you'd get from any other potential employers.

Open interviews, asked pretty straight forward questions as long as you are friendly you will do fine and get the job done. I’m not sure what else to add. It was an open interview