Very simple and quick. Easy to schedule and met on zoom and was done within 30 minutes of chatting with manager at location. Gave mostly logistics rather than asking questions.
I applied online. The process took 3 weeks. I interviewed at SoulCycle (New York, NY)
Interview
Fairly standard questions were asked, mostly related to customer service background. First there was a phone interview and then an in-person one at their headquarters. They also allowed me to take a free class, which was very generous. The process did take a bit longer than I expected (two or three weeks between the phone call and the in-person interview) but overall it was enjoyable. I would recommend it.
Interview questions [1]
Question 1
What is relevant your customer service background?
Very casual, met with studio manager and assistant manager. After the initial interview they may invite you in for a free class. Pretty straightforward questioning. Applied and heard back in less than 2 weeks.
Interview questions [1]
Question 1
Here at SoulCycle we can sometimes have to get messy. Has there ever been a situation in which you had to get your hands dirty and how did you go about it?
I applied through an employee referral. I interviewed at SoulCycle (Hoboken, NJ) in Apr 2023
Interview
Very relaxed, interviewed with two managers. Interview was online and they asked about my experience with soul cycle and my hours/ availability. They also asked if I had any relevant background for the job in customer service
