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      Customer Care Specialist Interview

      16 Jun 2020
      Anonymous employee
      Crystal Lake, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Snap-on (Crystal Lake, IL) in Jun 2020

      Interview

      I received the opportunity through a placement service on a friday. I interview early the following week and was hired by the end of that week. Interview consisted of two parts: One interviewer met me on Zoom, and calmed my nerve with an ice breaker question: tell me about something that interests you? She replied in kind. Then continued to talk about the company, the department and the work culture. She then connected me with two other interviewers, a customer care manager and a service manager who asked me general questions and talked to me about my resume / experience.

      Interview questions [3]

      Question 1

      How do you define customer service and how is it different from the customer experience?
      Answer question

      Question 2

      Tell me about a strength that you have and also one of your weaknesses?
      Answer question

      Question 3

      Tell me about a time you handled an unhappy customer?
      Answer question
      1

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