I applied online, which was followed up by an email from the Customer Support Lead saying they were impressed by my work history and asked me to imagine I was a Sightbox employee and answer a couple of sample customer questions/concerns and then to describe a time where I received excellent and not so great customer service. I got a prompt email response saying they like my answers and wanted me to come in for an in-person interview. During this time I also had a phone screening/interview with the J&J recruiter and that went well. The in-person interview was ok for the most part, it was somewhat conversational in style - they ask a lot of situational questions, so be prepared to have specific examples. I met with 2 interviewers, both friendly. They asked a couple of non-work questions at the end, such as am I a dog or cat person, favorite movie, etc... I received a tour of the office. I felt positive overall about the interview, but I did hiccup on a question and probably talked too much, but they listened and were engaging so I thought it was a good sign. I sent both my interviewers thank you notes after the interview. This is where my positive turns to disappointment. I didn't receive any personal communication back from the interviewers (Mallory and Jon) after the onsite, not even acknowledging my time or appreciating the thank you notes I sent. All communication after came from the corporate recruiter who is so far removed from the process, that it just felt very impersonal and generic. I received an email saying they were choosing another candidate. I asked the recruiter for feedback (because I want to improve), and to my surprise actually received a response that they chose someone with more experience and experience with CRMs. I felt like that was also a very impersonal and not the truth because I do have CRM experience (I use daily in my current role for over 3 years), as well as ZenDesk experience which was highlighted in the job description, so I made sure to talk about my ZenDesk experience in the interview. I would have appreciated a truthful response or no response at all. I think what I can take away from this one is that I can improve by highlighting my relevant skills better in an interview and have better, more specific situational examples for those behavioral questions.