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      Operations Interview

      5 Apr 2022
      Anonymous employee
      Kuala Lumpur
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ShopBack (Kuala Lumpur) in Jun 2021

      Interview

      It was very much welcoming and the process was smooth. It was like you are having a conversation with new people. It doesn't feel odd and uncomfortable at all. Interviewer made me feel comfortable and less nervous

      Interview questions [1]

      Question 1

      What was my strength and what do I want to achieve in future?
      Answer question

      Other Operations interview reviews for ShopBack

      Operations Interview

      28 Oct 2025
      Anonymous interview candidate
      Kuala Lumpur
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at ShopBack (Kuala Lumpur) in Feb 2024

      Interview

      The interview process was quite straightforward. I was contacted by HR for an initial phone screening, followed by a short in-person interview with the hiring manager. The questions were mostly about my background, communication skills, and ability to handle clients. The process felt rushed, and there wasn’t much explanation about the role or expectations.

      Interview questions [1]

      Question 1

      What would you do if a client complains about a shipment delay?
      1 Answer

      Operations Interview

      13 Oct 2023
      Anonymous employee
      Kuala Lumpur
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ShopBack (Kuala Lumpur) in Oct 2021

      Interview

      I went through 4 to 5 rounds consisting from the recruiter, head of operations, operations manager and then peer review interviews. Questions asked were related to experience in using certain tools (eg Salesforce or Data related tools) and a lot of dive deep questions on what you would do or one's thought process in solving a specific problem and rationable of solving it. Most of the interviewers were patient and helped me understand the role better!

      Interview questions [1]

      Question 1

      1. If you had many issues (Fraud, Operations, Regional, Country specific), how would you prioritize the following tasks? 2. If a colleague or manager disagree with your process, what would you do? 3. Given that you needed to upload 5000 Salesforce data errors before the campaign (Within 2 days), what are some approaches you would take?
      Answer question

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