Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Shipwire

      Part of CEVA Logistics

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Shipwire reviews | Shipwire jobs | Shipwire salaries | Shipwire benefits
      Shipwire interviewsShipwire Customer Care Representative interviewsShipwire interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Bitmovin
      4.3★Compensation and benefits
      avatar
      PTC
      3.8★Compensation and benefits
      avatar
      Canva
      3.9★Compensation and benefits
      avatar
      Adobe
      4.1★Compensation and benefits

      Customer Care Representative Interview

      29 Mar 2016
      Anonymous employee
      Palo Alto, CA

      Other Customer Care Representative interview reviews for Shipwire

      Customer Care Representative Interview

      19 Apr 2016
      Anonymous interview candidate
      San Jose, CA
      No offer
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Shipwire (Palo Alto, CA) in Jan 2014

      Interview

      Phone Screen by human resource manager Onsite Interview with human resource manager Interviewed by 3 Different Managers The same day - Customer Care Manager, It Manager, and Sales Manager Follow Up via phone call with offer from human resource manager Emailed offer letter from human resource manager (contigent) on background check; required to sign, accept and email back to human resource manager Given Start Date

      Interview questions [1]

      Question 1

      Describe experience, related jobs, etc
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Shipwire (San Jose, CA) in Mar 2016

      Interview

      Contacted by shipwire recruiter 3 days after applying and scheduled an interview for 2 days later with the Customer Care Manager . The customer care manager was easygoing, professional and honest. He reviewed my resume minutes before the interview and realized I was overqualified for the position, but either way we talked for a bit, he was honest and expressed that the job requirements and salary were not what I was looking for.

      Interview questions [1]

      Question 1

      Are you familiar with Shipwire? What do you know about the company?
      Answer question

      Customer Care Representative Interview

      16 Oct 2015
      Anonymous interview candidate
      Palo Alto, CA
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Shipwire (Palo Alto, CA) in Feb 2013

      Interview

      They make you feel warming, comfortable and as though you would be valued. However they dont pay enough for their expectations and interrogations committed by the Customer Care Director who is very judgemental, may not like your smile so wont hire you, or your voice and will cut your interview short; then will come and publicly talk about how horrible or uneducated, you are because you mispelled 1 word on your resume so your not good enough to make $17hr starting pay for him.

      Interview questions [1]

      Question 1

      Define customer service
      Answer question
      1