I applied through a staffing agency. The process took 2 weeks. I interviewed at ShareBuilder (Seattle, WA)
Interview
Phone interview then in an in person interview. Phone interview was with the head of department, geared toward how you have dealt with customer service concerns, in person interview was split between 4 different interviewers (3 sessions, 1 included 2 interviewers) asked same questions focused on experiences (customer service related) and how they were handled.
Interview questions [1]
Question 1
Mock customer service call: how to use a computer to locate something (advice about being a tourist in Seattle)
I applied through a recruiter. The process took 4 weeks. I interviewed at ShareBuilder (Wilmington, DE)
Interview
First I was contacted by an HR rep for a 30 minute phone interview. Pretty basic, general information. From there had a phone interview with one of the coaches. This phone interview was more suited towards the job, but still pretty basic. The first two interviews are mostly to make sure you're able to effectively communicate over the phone. Then went into the office for a ~2 hour interview, which consisted of 4 groups of 2 coaches/managers for 30 minutes each. These interviews were more in depth concerning the job. The interviews themselves were relatively easy - give any sort of indication that you have some knowledge of trading/analysis or finance knowledge and you will get the job. Finally, had an hour phone interview with the head of ShareBuilder customer service discussing potential employment and future career goals.
Interview questions [1]
Question 1
The interview was one of the easier ones overall. Be prepared to discuss any personal trading experience or demonstrate knowledge of finance and you will likely receive an offer. Expect to be asked basic personality questions. Also, they will ask how long you expect it to take to complete the series 7
I applied through a staffing agency. The process took 3 weeks. I interviewed at ShareBuilder (Seattle, WA) in Jan 2012
Interview
When I interviewed, there was a Pre-screening, phone interview with management and a series of in person interviews with multiple 2-person teams. Capital One also has various pre-screenings which I have not had experience with, but I understand they include an aptitude test.
Interview questions [1]
Question 1
There is some role-playing on the phone interview which requires you to be quick on your feet.