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      Shane Co.

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      Related searches: Shane Co. reviews | Shane Co. jobs | Shane Co. salaries | Shane Co. benefits
      Shane Co. interviewsShane Co. Customer Service Associate interviewsShane Co. interview


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      Customer Service Associate Interview

      7 Feb 2017
      Anonymous employee
      Kennesaw, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at Shane Co. (Kennesaw, GA) in Oct 2015

      Interview

      I met with the operations manager, who asked the basic questions about how I would handle various customer interactions, my priorities, and my goals. She went over salary, preferred hours, and company values. I got a call a week later.

      Interview questions [1]

      Question 1

      If you are completed a task that is a required part of your job and a customer approaches, what do you do?
      1 Answer

      Other Customer Service Associate interview reviews for Shane Co.

      Customer Service Associate Interview

      5 Oct 2016
      Anonymous employee
      Duluth, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Shane Co. (Duluth, GA) in Oct 2016

      Interview

      Great interview process. The manager and assistant manager made it very professional but also personable. They asked general interview questions, gave me a tour of the store, and told me all about the company and how it's ran.

      Interview questions [1]

      Question 1

      What was the most difficult job you ever held?
      Answer question
      10
      avatar
      Shane Co. response
      9y
      We are so glad to hear that your interview process was speedy and pleasant!

      Customer Service Associate Interview

      11 Nov 2015
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shane Co.

      Interview

      I had a phone interview and two in person interviews. In total, I interviewed with 5 different people. ShaneCo takes the hiring process very serious and wants to find the perfect fit for the job. While I understand this, they knew that I had to drive over an hour for each interview, and the same questions/topics were discussed in each interview. I have a bachelor's degree, six years of retail experience, and a professional appearance and personality. Yet, I felt like I was on trial during these interviews. The staff was somewhat friendly, but I was asked many unnecessary and irrelevant questions about the inner workings of the previous company I worked for. I appreciate the effort ShaneCo goes through to find the perfect employee, but I felt uncomfortable during the interview.

      Interview questions [1]

      Question 1

      What did you not like about working at your previous job?
      Answer question
      4
      avatar
      Shane Co. response
      10y
      We are very sorry to hear that you felt uncomfortable during the interview. That certainly is not the goal for our applicants, please accept my apologies on the company's behalf.

      Customer Service Associate Interview

      10 Nov 2015
      Anonymous interview candidate
      Roseville, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Shane Co. (Roseville, CA) in Oct 2015

      Interview

      I applied online. They had a customer service position open as well as a sales position. I applied for customer service since I knew I was very qualified for it and might have a better chance at getting it. 2 months later I got a call from a recruited that was interested in talking to me. I played phone tag with him for like a week and a half because I work mornings and was unable to call him during the day. I really appreciate that he was so patient and very nice about it all. When we finally talked he told me about the company, asked about my background and told me I sounded like I would be really good for the sales position. He said he gave me two thumbs up and would forward my information to the HR at the store in my area and that I should hear from them soon. I never heard from them. I probably should have called or went there in person but I emailed them and got no response. Then I noticed that my application status online said closed. It still showed they had a sales position open so I put in another application for that instead of my previous customer service application. About 3 weeks later I finally got a rejection email. I was super excited and hopeful after my phone interview went so well but after such a long process I just ended up disappointed. You and I could have had a good thing Shane Co....

      Interview questions [1]

      Question 1

      What motivates you everyday to go to work?
      Answer question
      6
      avatar
      Shane Co. response
      10y
      Thanks for giving us that feedback. Our apologies for a longer process than it should have been with some mixed signals along the way it sounds like.