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      Customer Success Manager Interview

      12 Jan 2017
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at ServiceTitan (New York, NY) in Jan 2017

      Interview

      recruiter reached out for brief phone interview, then phone interview with hiring manager. This was probably the worst and most unprofessional job interview I had. The recruiter during my interview berated me for my resume being two pages and said I should save it as another name before because I had saved the file as "project manager" and she had wanted me to save it as "customersuccessmanager." I found that weird and she told me to send it to her again so I did. After I sent her the updated resume, she again berated me and said I should spend more time on it, so I sent it to her again. We had scheduled the phone interview with the hiring manager a couple days later, but an hour before the interview, another recruiter, not the one I had interviewed with, had called me and interviewed me and said she needed to reschedule my interview because the hiring manager was already booked for that time. I thought that was weird because we had set that time a few days before and the recruiter then had said that time was free and was the earliest time. We reschedule the appointment for the next day, and a few hours later, this recruiter had contacted me again saying to reschedule for later that day. Finally had the phone interview with the hiring manager who had said I was a good fit and that he'd love for me to join. The next day, I got the rejection email. The whole process was extremely unprofessional and reflects badly on the company. I wouldn't want to work at a company that is so disorganized and doesn't value my time.

      Interview questions [1]

      Question 1

      why did you choose to go to your college?
      Answer question
      2
      avatar
      ServiceTitan response
      9y
      Hello, We are sorry to hear that your experience with us was not extraordinary. We want you to know that perfecting the candidate experience is always an ongoing process and we are always open to constructive feedback. Thus, I would love for us to connect regarding the situation and what we could have done better. I will be reaching out to you separately to discuss. Sincerely, The Recruiting team @ ServiceTitan

      Other Customer Success Manager interview reviews for ServiceTitan

      Customer Success Manager Interview

      14 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ServiceTitan in Apr 2026

      Interview

      Interviewed for CSM, had my first recruiter screen and was ghosted. Very disappointing, at the very least companies can send an automated or templated rejection email as a professional courtesy and basic respect for candidates. I sent a follow up email after I never heard back and never got a response. The interview asked basic CS questions - how many accounts have you managed, tell about an escalation and churn risk you handled etc. The recruiter spoke extremely fast and was very rushed, you could tell she was just listening for specific keywords, not looking to understand me as a candidate or what I would bring to the team. She didn't leave much room for questions at the end, and ended the 30 min interview after 20 mins saying her laptop was going to die, it was very obvious she just wanted to finish early. Not a positive candidate experience at all.

      Interview questions [1]

      Question 1

      How many accounts have you managed, tell about an escalation and churn risk you managed.
      Answer question

      Customer Success Manager Interview

      25 Nov 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at ServiceTitan in Nov 2025

      Interview

      Got referred. They sent me an email to schedule a call. Interviewer also said we’re looking for top talent. Well duh. She was late to the meeting. I had to email her to remind her and it appeared like she didn’t even review my application prior to our phone call. lindsay joseph

      Interview questions [1]

      Question 1

      How often to you proactively interact with your book of business?
      1 Answer

      Customer Success Manager Interview

      8 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ServiceTitan

      Interview

      Was referred, recruiter reached out for an interview the next day. Interview process was smooth and the recruiters were great. Did a phone screen, met with the sr manager, then did a panel interview presentation with 3 managers, and a final interview with the sr director.

      Interview questions [1]

      Question 1

      Why do you want to work for Servicetitan?
      Answer question
      1

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