easy, telephone interview asked a few questions about myself and experience dealing with customers. assessment day consisted of a role-play - given a script and you have several minutes before then having a fake phone call with a pretend customer, then given a series of easy GCSE like maths questions, finally a further interview

Fairly easy over teams call and average interview questions More behavioural and experience questions Time you gave good customer service Worked as a team etc Asked a lot about me, salary expectations what im looking for in a job