First off if you have tattoos from the neck up or elbow to fingertips walk away now. Secondly any leg tattoos or foot wear dark colored stockings. Interview was session was fairly easy. We all were invited into the session at 8:30 am doors closed promptly at 9am. Sat through a couple of videos and company overview presentation. Then we were dismissed back into the lobby to fill out paperwork and were called 4 at a time to be interviewed. (there were 4 representatives from the company so the interviews were one on one, but you are all in the same room just in different corners being interviewed.) Interviews went by the distance traveled (if you flew you went first and if you live in the area they call you by the amount of travel time). Fairly simple basic customer service questions.

Watched a video explaining the role and company values. Then, there was an opportunity to practice recording. Make sure you look into the camera, and not at yourself! Most of the questions you are only allowed to record once. The question is presented, and you are giving 1-2 minutes to prepare your response.