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      Customer Service Advisor Interview

      20 Feb 2018
      Anonymous employee
      Newcastle, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at RIBA (Newcastle, England) in Jan 2018

      Interview

      Two round of interviews which took around 45 minutes - 1 hour each. The questions were competency based and they really try to get a feel of how your previous experience is relevant.

      Interview questions [1]

      Question 1

      Explain a situation when a customer felt differently and you had to convince them to go with your suggestion.
      Answer question
      1

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